T&C’s – Domestic

Terms and Conditions for the supply of Goods and Services to Domestic Customers


The price given is a true estimate of what we expect to charge you. If there are unforeseen circumstances that we could not have been aware of that will affect the price, we will provide you with an updated estimate. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.


We will endeavour to complete the work within the specified time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable time.


Full payment is required on satisfactory completion. In the unlikely event you are dis-satisfied; you are entitled to withhold an amount to reflect any remedial work that may be required. We should be given the opportunity to complete any remedial work.


We require payment to be made in stages which will be detailed on your estimate. The payments will reflect work/goods supplied to date.


We work in line with the Supply of Goods & Services Act, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand).Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.


If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email).  This will ensure both parties have appropriate records and can refer back to what was agreed.


If this contract is agreed in your home, you will be given a separate notice in a prescribed format giving you information of your right to cancel within 7 days. This is in line with the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008.

If you cancel this contract outside the seven days, we reserve the right to deduct/claim the direct costs we have incurred.


We will not be liable for any damage unless caused by our negligence.

Terms and Conditions



We will endeavour to supply the goods within the specified time. We are only liable for delays caused by our negligence. The goods will be supplied within a reasonable time.

Damaged goods

You should report any damaged or faulty products within a reasonable time. In usual circumstances, we would request that you inspect the goods and report any faults within 48 hours of inspection.

Substitute Products

If, for any reason beyond the company’s reasonable control, we are unable to supply a particular item, we will let you know. If substitute of similar or equivalent standard and value is available, you have the right to accept the product or cancel.


When ordering via distance means (over the telephone or via the website) you have a right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. You would have 7 working days from the date you received the goods to cancel and receive a full refund. Please contact us in writing (email is sufficient) if you wish to cancel.

You are responsible for the return costs.

We would request that goods are returned with the original packaging if possible and would like to remind you that you have a statutory duty to take care of the goods.

If you do not contact us to cancel within 7 working days, any requests to cancel outside this time will be considered but please be aware we may impose costs.

Customised goods

Unfortunately we are unable to accept returns for goods made to the consumer own specification (bespoke items) unless the goods are faulty.

Faulty goods

We work in line with the Sale of Goods Act, which states that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended. Your rights vary depending on the nature of the fault and the length of time you have had the goods. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.

If you require advice contact Consumer Direct on 08454 04 05 06 or visit their website: www.consumerdirect.gov.uk